Missouri State University

Frequently Asked Questions

The following is a list of most commonly asked questions:

How do I create a new user account?
What courses do you currently offer?
How do I register for a course?
Which methods of payment do you accept online?
What is the cancellation policy if I am unable to attend?
How do I cancel a registration?
What do I do if I've lost my password?
How can I find out what courses I'm registered in?

How do I create a new user account?

In order to register for courses online, you must have an account with Missouri State University. Creating an account also gives you online access to view your registration history, change your address and more.

You can go to our Sign up page to create a new account. Note: you must have an email address to set up an account with us.

What courses do you currently offer?

Select one of the Lookup Courses links (in the left navigation bar) to see the list of courses we currently offer.

How do I register for a course?

To register for a course:
  1. Look Up Course - look up the course you want to enroll in on our Course Listing page.
  2. Add to Cart - click the Enroll Yourself button to start the registration process.
  3. Logon - log on to the system. Note: if you're already logged on, this step will be skipped.
  4. Select Course Information - select the course fee options (i.e. select registration fee, add optional fees), and enter additional information requested, if any (i.e. t-shirt size, etc.).
  5. Add More Courses - if you are enrolling in other courses, click the Add More Courses button and repeat steps 1, 2, and 4. Otherwise, continue to step 6.
  6. Proceed to Checkout - once you have added all the desired courses to your Enrollment Cart, click the Proceed to Checkout button to continue the registration process.
  7. Make Payment - edit your personal information if necessary then click the Submit Payment button to continue on to our Payment Service to make your payment.
  8. Registration Confirmed - when you are finished with the payment process, the Registration Confirmation page is displayed notifying you that you are enrolled in the course(s). A confirmation email with the registration specifics is also sent to your email address. At this time, you can safely log off the system.

Which methods of payment do you accept online?

Payments remitted online can be made using credit card, debit card, or electronic check. Credit cards accepted include American Express, Discover, Master Card and Visa.

What is the cancellation policy if I am unable to attend?

The Management Development Institute reserves the right to cancel any class or make any other changes it deems necessary in order to provide students with the best educational experience possible.

Course fees will be refunded in full if it becomes necessary to cancel a course, however, under no circumstances will the amount refunded exceed the amount of the registration fee. MDI will not reimburse students for the cost of travel or lodging in the unlikely event that a class is cancelled. Therefore, it is recommended that students traveling to attend classes make travel reservations that are able to be changed, should it become necessary to do so.

MDI will make all reasonable attempts to notify students of class cancellations or changes, using email, phone and fax contact information provided by the student at the time of registration.

We recognize you may occasionally need to cancel a registration. If you wish to receive a refund, we must receive a written statement (e-mail: mdi@missouristate.edu, fax: (417) 837-2614, or postal mail: MDI/MSU, 901 S. National, Springfield, MO 65897) listing the course name, registrant name and giving the reason for cancellation.

Refunds of registration fees paid by credit card will be processed as a credit to the credit card account within seven business days of the cancellation notification. Refunds of registration fees paid by check will require a minimum of six weeks to be processed, to allow sufficient time for the check issued by the participant to clear and processing time.

Unless a separate policy is stated for a specific class or classes, the following applies to all cancellations and refunds:

Cancellation (email, fax or mail) received a minimum of two weeks (14 days) prior to the program start date will receive a full refund. Cancellations less than two weeks prior to program start will be subject to a 20% administration fee. Non-attendance will incur the full program fee. Organizations may substitute candidates if notice is provided prior to the program start date.

Lean Six Sigma Cancellation policy: Cancellation fees for this course are very stringent, the instructor must make travel arrangements well in advance and if we make a class based on registrations and then the registration number drops at the last minute, it is very difficult to run a successful course, and make it worthwhile to all in attendance and to those running the course. So the following cancellation policy will be in effect, even if payment has not yet been received for the course. You will be invoiced. Cancellation of the program after registration will result in the following:
  • 30+ days prior to the course start date 25% cancellation fee
  • 20 to 29 days prior to the course start date 50% cancellation fee
  • 19 days or less will receive no refund.


How do I cancel a registration?

You cannot cancel a registration online. To cancel a registration, you must contact:

Tara Horton
417-837-2615
MDI@MissouriState.edu *

*Please include your full name and address, registration details for the course you want to cancel (i.e. course code, title, and dates) and a day time phone number where we can contact you.

What do I do if I've lost my password?

You can send a request for your password to be sent to your email address on our Lookup Password page.

How can I find out what courses I'm registered in?

To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button:
  • Upcoming Courses - view a list of your upcoming courses with dates and location
  • Completed Courses - view a list of completed courses with the hours/ceus/grades earned