Missouri State University

Improving Performance: Turn Around vs. Turn Over

April 21, 2017Check for other dates
F from 9:00 AM to 4:00 PM, 1 session
Rhonda Braker

Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.

Course Description

Give me a facilities problem, an equipment problem, even a customer problem, but please, not another employee problem!

Employee problems are often the most difficult situations most managers face. When an employee is not performing according to agreed expectations, or is displaying behaviors that interfere with co-workers' performance, coaching and feedback are not adequate strategies. This class will help you learn techniques to deal with these problem situations. You will learn formal and informal intervention techniques designed to turn around performance and behavior problems that can nag the organization and drain your energy.

Key Information

Where Do You Start When a Problem Begins

  • Steps to follow during confrontational meetings with employees

  • Procedures to handle and resolve employee complaints
  • Conduct investigations into noted problem areas

Guidelines for Handling Behavior Problems

  • Set clearly defined expectations

  • Steps to taking corrective action
  • Appropriate forms to increase you consistency
  • How to effectively perform a formal employee discipline session

Increase Your Effectiveness

  • When to coach, when to discipline

  • The Performance Management Spectrum
  • The BCMM model and forging agreements that get met

Legal Issues to Know

  • What are your legal accountabilities?

  • What to do if worse comes to worse
  • Avoid the pitfalls that can come back to haunt you or threaten your company

Why You Should Attend

There is no easy way, but there are certainly better methods to use when handling performance problems.  Learn how to set performance expectations, and develop performance agreements.  Learn how to navigate the legal minefield of progressive discipline "up to and including termination of employment."

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