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Learn to communicate in a manner that builds trust, teamwork and consensus. Develop the skills that result in two-way communication, which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.
Identify barriers to effective communication
Focus your development to improve listening effectiveness
Learn how you come across to others
How your perception can interfere with communication
How we come up with perceptions
Learn one of the most challenging aspects of communication
Why feedback is a valuable learning tool
Learn the two styles of feedback
Identify the secret of effective questions
How to be a better listener
Learn and practice techniques that will make you a better listener
Understand the different levels of listening
Using communication as an effective management tool
Discover the secrets of converting conflict into collaboration
Eliminate resentment that results from poor communication
What you can say to resolve conflicts with bosses, peers, and workers
You will also take a self assessment to encourage awareness of your particular communication style and uncover challenges in your communication process.Enrollment Progress ... What's This?